Effective date: 15 April 2026
These Terms & Conditions apply to the use of the J. Pieroni & Sons Ltd website and to any orders placed through it.
By using our website or placing an order, you agree to these Terms & Conditions.
1. About Us
This website is operated by:
Throughout these Terms, “we”, “us”, and “our” refer to J. Pieroni & Sons Ltd.
2. Website Use
You agree to use our website only for lawful purposes.
You must not:
- Use the website in any way that may damage, disrupt, or impair its operation
- Attempt to gain unauthorised access to any part of the website or related systems
- Use false or misleading information when placing an order or submitting a form
We reserve the right to suspend or restrict access to the website where necessary.
3. Product Information
We take reasonable care to ensure that product descriptions, prices, availability, and images shown on our website are accurate.
However:
- Product images are for illustration only
- Product appearance, size, weight, colour, or packaging may vary
- Fresh and natural products may vary slightly from batch to batch
- Availability may change without notice
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed if necessary.
4. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
All orders are subject to:
- Availability
- Acceptance by us
- Delivery area and delivery schedule, where applicable
- Verification of payment
An order confirmation email or on-screen confirmation does not necessarily mean the order has been fully accepted if there is a pricing error, stock issue, delivery restriction, or technical problem.
If we are unable to fulfil all or part of your order, we may contact you to discuss:
- A substitute product
- A partial fulfilment
- A revised delivery or collection arrangement
- A refund where appropriate
We reserve the right to refuse or cancel an order where reasonably necessary.
5. Prices and Payment
All prices shown on the website are in GBP (£).
We aim to ensure prices are correct, but occasional errors may occur.
If we discover a pricing error after you place an order, we may:
- Contact you to confirm whether you wish to proceed at the correct price, or
- Cancel the affected item or order and issue a refund where appropriate
Payment must be made at the time of ordering unless otherwise stated.
Payments are processed securely through third-party payment providers. We do not store full card payment details on our own systems.
6. Delivery and Collection
Where available, we may offer:
- Local delivery
- Courier delivery
- In-store collection
Delivery and collection availability may vary depending on:
- Your postcode or location
- The day of the week
- Seasonal schedules
- Operational capacity
- Product type or perishability
Estimated delivery dates and time windows are provided in good faith but are not guaranteed.
Delays may occur due to:
- Weather
- Ferry disruption
- Traffic or courier issues
- Supplier shortages
- Operational or technical issues
- Circumstances beyond our reasonable control
It is your responsibility to ensure that:
- Delivery details are accurate
- Someone is available to receive the order where required
- Suitable arrangements are made for chilled or frozen goods
If no one is available to receive the order and no safe place or alternative arrangement is available, this may affect our ability to complete delivery or maintain product quality.
7. Perishable Goods
Many of our products are fresh, chilled, frozen, or otherwise perishable.
For food safety reasons:
- Perishable goods should be refrigerated, frozen, or otherwise stored appropriately as soon as possible after delivery or collection
- You are responsible for checking your order promptly on receipt
- You must follow any storage, preparation, or use-by guidance provided
Once perishable goods have been delivered, collected, or left in accordance with agreed delivery instructions, responsibility for proper storage passes to you.
8. Substitutions and Availability
Because we sell fresh and seasonal products, some items may occasionally be unavailable or vary in size or weight.
Where appropriate, we may:
- Contact you before dispatch
- Offer a suitable substitute
- Adjust quantities
- Partially fulfil the order
- Refund unavailable items
We will use reasonable judgement and aim to keep any substitutions appropriate and fair.
9. Cancellations, Returns and Refunds
Because many of our products are perishable food items, they are generally not eligible for return once delivered or collected, except where:
- The item is incorrect
- The item is damaged
- The item is spoiled or not of satisfactory quality
- There is another issue caused by our error
If there is a problem with your order, please contact us as soon as possible after delivery or collection.
Where appropriate, we may offer:
- A replacement
- Store credit
- A partial refund
- A full refund
Nothing in these Terms affects your statutory rights under UK consumer law.
10. Allergens and Product Handling
Our products may contain allergens or may be prepared, packed, or handled in environments where allergens are present.
While we take care with product information, we cannot guarantee that any product is completely free from traces of allergens unless explicitly stated.
If you have an allergy, intolerance, or dietary concern, please contact us before ordering.
It is your responsibility to review product information carefully before purchase.
11. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Your statutory consumer rights
Subject to the above, we shall not be liable for:
- Indirect or consequential losses
- Delays caused by circumstances beyond our reasonable control
- Loss arising from incorrect delivery information provided by you
- Loss arising from failure to properly receive, refrigerate, freeze, or store perishable goods after delivery or collection
Our total liability in connection with any order shall not exceed the amount paid for the relevant order, except where the law provides otherwise.
12. Website Availability
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may suspend, withdraw, or change all or part of the website without notice where reasonably necessary.
13. Intellectual Property
All content on this website, including text, images, logos, graphics, branding, and layout, is owned by or licensed to J. Pieroni & Sons Ltd unless otherwise stated.
You may not copy, reproduce, distribute, or use website content for commercial purposes without our prior written permission.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page, and the effective date at the top will be updated.
16. Governing Law
These Terms & Conditions are governed by the laws of Scotland.
Any disputes relating to these Terms or the use of our website shall be subject to the jurisdiction of the Scottish courts, unless otherwise required by applicable consumer law.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
